Shipping policy
Shipping Policy
Last updated: October 2026
Where we ship
We ship to Chile and the United States. Prices and shipping are charged in Chilean pesos (CLP). The shipping options for your address appear at checkout.
Chile
| Method | Carrier | Estimated delivery | Cost |
|---|---|---|---|
| Express | Fazt or Bluexpress | 2 to 5 business days after dispatch | CLP 5,000 on orders from CLP 10,000 up to CLP 50,000 |
| Free shipping | Fazt or Bluexpress | 2 to 5 business days after dispatch | Free on orders from CLP 50,000 |
United States
| Method | Carrier | Estimated delivery | Cost |
|---|---|---|---|
| Express | DHL Express | 3 to 5 business days after dispatch | CLP 39,000 |
| Free shipping | DHL Express | 3 to 5 business days after dispatch | Free on orders from CLP 150,000 |
Processing time
All ReFramed lenses are personalized and custom-cut to order. Sunglass lenses are ready in 24 to 48 business hours from when your frames reach our workshop. The time for prescription lenses is confirmed in your quote. US orders ship within 15 days from receipt.
ReFramed Full Service (Chile)
If you send us your frame to install new lenses, the CLP 14,900 service includes round-trip shipping with Bluexpress. You can also drop your frame off at our workshop.
Workshop pickup
Santa Magdalena 41, Local 5, Providencia, Santiago. Monday to Friday 10:30 to 14:00 and 15:00 to 19:30, Saturday 10:30 to 16:00, closed on Sunday.
Duties and taxes
Orders to the United States may be subject to import duties or taxes. These charges, if any, are the responsibility of the buyer and are not included in our shipping cost.
Order tracking
Every order includes tracking. You receive an email with the tracking number as soon as your order ships.
Lost or delayed packages
If your package has not arrived within the estimated delivery time, please contact us with your order number. We will follow up with the carrier and work to resolve the issue promptly.
Questions?
For shipping questions, please contact us.