Shipping policy
Shipping Policy
Last updated: July 2026
Free Standard Shipping
We offer free standard shipping on all orders over $49.90 USD (or equivalent in local currency). Orders below this threshold are subject to a standard shipping fee calculated at checkout.
Processing Time
All ReFramed replacement lenses are precision-cut to order. Please allow 1-3 business days for processing before your order ships. You will receive an email with tracking information once your order has been dispatched.
United States
| Method | Carrier | Estimated Delivery | Cost |
|---|---|---|---|
| Standard | USPS / UPS | 3-7 business days | Free over $49.90 |
| Priority | USPS / UPS | 1-3 business days | Calculated at checkout |
Chile
| Method | Carrier | Estimated Delivery | Cost |
|---|---|---|---|
| Standard | Bluexpress / Fazt | 2-5 business days | Free over $39,990 CLP |
| Priority | Bluexpress / Fazt | 1-2 business days | Calculated at checkout |
ReFramed Full Service (Chile)
Our ReFramed Full Service includes free shipping both ways, regardless of order value:
- We send you a prepaid shipping label after your purchase.
- You ship your frame to our lab at no cost.
- We install your new lenses, clean and inspect your frame.
- We ship your frame back to you, ready to wear.
Turnaround time: 48-72 hours from the moment we receive your frame at our workshop.
International Shipping
We ship to most countries worldwide. International shipping rates are calculated at checkout based on destination and package weight. All international orders include tracking.
Please note that international orders may be subject to customs duties, taxes, or import fees imposed by your country. These charges are the responsibility of the buyer and are not included in our shipping costs.
Order Tracking
Every order includes tracking. You will receive an email notification with your tracking number as soon as your order ships. You can track your package directly from the email or by contacting us.
Lost or Delayed Packages
If your package has not arrived within the estimated delivery window, please contact us with your order number. We will investigate with the carrier and work to resolve the issue promptly.
Questions?
For shipping inquiries, please contact us.