Warranty & Returns

1-Year Limited Warranty

All ReFramed lenses are covered by a 1-year warranty against manufacturing defects from the date of purchase. This includes:

• Coating peeling or flaking under normal use
• Lens delamination
• Other defects in materials or workmanship

If your lenses exhibit a manufacturing defect within the warranty period, we will replace them or issue a refund to your original payment method.

60-Day Satisfaction Exchange

We offer a 60-day exchange window from the date of delivery. Please note the following:

• Exchanges only — refunds are not available under the satisfaction exchange policy, as all lenses are custom-made to order.
• Exchanges are available if you made an ordering error (e.g., selected the wrong model or size code).
• Lenses must be unused and in their original condition. Used or damaged lenses are not accepted for exchange.

Custom & Made-to-Order Products

All ReFramed lenses are custom-made to order for your specific frame model and size. Because of this:

• Returns are not accepted if the correct frame model and size code was ordered.
• If you ordered the wrong model or size, we will exchange your lenses. You pay shipping one way, and ReFramed covers shipping the other way.

Shipping for Exchanges

For ordering-error exchanges, shipping costs are shared: you pay shipping one way, and ReFramed pays the other. For warranty claims on defective products, ReFramed covers all shipping costs.

Refunds

Refunds to your original payment method are available only for warranty claims on products confirmed to have a manufacturing defect. Refunds are not available under the 60-day satisfaction exchange policy.

How to Start a Warranty Claim or Exchange

1. Contact us through our website contact form with your order number and a description of the issue.
2. Our team will review your request and provide instructions for returning the product.
3. Once we receive and inspect the returned item, we will process your exchange or warranty replacement within 3-5 business days.

At a Glance