Terms of service

Terms of Service

Last updated: July 2026

1. Overview

This website is operated by Get ReFramed Pte. Ltd. ("ReFramed", "we", "us", "our"), a company registered in Singapore. Throughout this site, the terms "you" and "your" refer to you as the user of this website and purchaser of our products.

By visiting our site and/or purchasing our products, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service"), including any additional terms, conditions, and policies referenced herein. These Terms of Service apply to all users of the site, including browsers, customers, merchants, and contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, you should not access the website or use any services.

2. Products and Services

ReFramed sells aftermarket replacement lenses designed for compatibility with specific sunglass frame models. Our lenses are not manufactured by, endorsed by, or affiliated with the original frame manufacturers (including but not limited to Oakley and Ray-Ban, which are trademarks of EssilorLuxottica).

All products are custom-made to order for each specific frame model and size. Product descriptions, images, and specifications are provided for informational purposes and may vary slightly from the actual product.

We reserve the right to limit the quantities of any products or services that we offer. We reserve the right to discontinue any product at any time.

3. Pricing and Payment

All prices are listed in the currency applicable to your market (USD for the United States, CLP for Chile). Prices are subject to change without notice.

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order.

Payment is processed securely through Shopify Payments and accepted third-party payment providers. We do not store your payment card information.

4. Custom-Made Products

Because our replacement lenses are custom-cut to order for your specific frame model, they are classified as custom or made-to-order products. This means:

  • Orders cannot be cancelled once production has begun.
  • Returns are not accepted for correctly ordered and non-defective products.
  • Exchanges are available within 60 days under the conditions described in our Refund Policy.

5. Accuracy of Information

We make every effort to display the colors and features of our products as accurately as possible. However, we cannot guarantee that your computer monitor or device screen will display colors accurately. We do not warrant that the quality of any product, information, or other material obtained by you will meet your expectations.

It is your responsibility to ensure you order the correct replacement lenses for your frame model. Please verify your frame's model number and size code before placing an order. Instructions for identifying your frame can be found on our website.

6. ReFramed Full Service

If you use our ReFramed Full Service (professional lens installation), you agree to the following:

  • You ship your frame to our lab using the prepaid label we provide.
  • ReFramed performs a visual and structural inspection of your frame upon receipt.
  • If your frame is found to be structurally unsuitable for lens replacement (cracked, broken, or severely damaged), we will contact you before proceeding.
  • ReFramed is not responsible for pre-existing damage to your frame that is not caused by our handling.
  • Frames are handled with professional care, but ReFramed is not liable for damage resulting from frames that are already structurally compromised.

7. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Get ReFramed Pte. Ltd. or its content suppliers and is protected by international copyright and intellectual property laws.

Brand names, trademarks, and registered trademarks referenced on this website (including but not limited to Oakley and Ray-Ban) are the property of their respective owners and are used solely for the purpose of identifying the compatible frames for which our replacement lenses are designed. See our Trademark Disclaimer for full details.

8. Limitation of Liability

To the maximum extent permitted by applicable law, ReFramed shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

  • Your use of or inability to use the Service.
  • Any unauthorized access to or alteration of your transmissions or data.
  • Any product purchased through the Service, including but not limited to any defects or damage to your frames during lens installation performed by you.

Our total liability to you for all claims arising from or related to the Service shall not exceed the amount you paid for the specific product giving rise to the claim.

9. Indemnification

You agree to indemnify, defend, and hold harmless Get ReFramed Pte. Ltd. and its affiliates, officers, directors, agents, and employees from any claim, demand, or damage, including reasonable legal fees, arising out of your breach of these Terms of Service or your violation of any law or the rights of a third party.

10. Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the Republic of Singapore.

We acknowledge and respect consumer protection laws applicable in your jurisdiction. If you are a consumer in Chile, your statutory consumer rights under Chilean law (Ley 19.496 de Protección al Consumidor) are not affected by these terms. If you are a consumer in the United States, your statutory consumer rights under applicable state law are preserved.

11. Dispute Resolution

Any dispute arising out of or in connection with these Terms of Service shall first be attempted to be resolved through good-faith negotiation. If the dispute cannot be resolved through negotiation within 30 days, it shall be submitted to the courts of Singapore, unless otherwise required by the consumer protection laws of your jurisdiction.

12. Changes to Terms of Service

We reserve the right to update or modify these Terms of Service at any time without prior notice. Changes will be posted on this page with an updated "Last updated" date. Your continued use of the website after any changes constitutes your acceptance of the new Terms of Service.

13. Severability

If any provision of these Terms of Service is found to be unlawful, void, or unenforceable, such provision shall be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms of Service without affecting the validity of the remaining provisions.

14. Contact Information

For questions about these Terms of Service, please contact us.

Get ReFramed Pte. Ltd.
7 Ann Siang Hill, #02-01
Singapore 069791
{{ shop.email }}